FAQ
Order and payment after confirmation on WhatsApp. No payment is requested on this site.
Message usHow do I order?
Add pieces to your bag and tap “Order on WhatsApp”, or order a piece directly from its page. The message is already filled in with each piece, its size and price: just send it. We reply personally.
When and how do I pay?
Only once availability, size and shipping costs are confirmed. Payment methods are given in the conversation. No payment or card details are requested on this site.
What are the delivery times and costs?
Delivery time depends on your country and is confirmed before payment. Costs depend on your address and are given before payment. Every parcel is tracked.
How do I track my parcel?
Your tracking number is sent on WhatsApp as soon as your order ships. Enter it on the Order tracking page to follow your parcel in real time.
Which currency are prices in?
Prices are set in euros, VAT included. From another country, they are shown in your currency for information, at the European Central Bank reference rate; payment is made in euros.
Can’t find your size or a model?
Use our concierge: send a photo or a link with your size, we look for the piece and come back with an offer, with no commitment.
Every parcel ships with a tracking number. Delivery time and cost to your country are confirmed on WhatsApp before any payment.
Bank transfer or secure payment, once your order is confirmed on WhatsApp.