FAQ
FAQs
Q: What distinguishes Maison Mass furniture from other brands? A: Maison Mass is the epitome of architectural excellence and interior artistry. Each piece is born from a seamless blend of architectural precision and interior design expertise, offering not just furniture, but a legacy built on the principles of sustainability, luxury, and timeless design.
Q: Where do you source your materials from? A: We take great pride in sourcing our materials from only the highest-quality and sustainable suppliers. Our woods, metals, textiles, and other materials are carefully selected from reputable sources to ensure they meet our stringent standards for durability, beauty, and environmental responsibility.
Q: Can I request a custom design or modification? A: Absolutely. Maison Mass specializes in bespoke furniture solutions. We invite you to discuss your vision with us, and our team of designers will be delighted to create a piece that perfectly aligns with your specific preferences and dimensions.
Q: How do I care for my Maison Mass furniture to ensure its longevity? A: Your Maison Mass furniture is designed to last a lifetime with proper care. We provide detailed care instructions tailored to the specific materials of your piece. Generally, this includes regular dusting, immediate attention to spills, and avoidance of harsh chemicals.
Q: What is the delivery process for my furniture? A: We offer white-glove delivery service for all purchases. Our dedicated team will handle the transport, delivery, and setup of your new furniture at your home, ensuring it arrives in perfect condition and is placed according to your specifications.
Q: Do you offer international shipping? A: Maison Mass is proud to serve an international clientele. We can arrange for shipping to most locations worldwide. Please contact us for a shipping quote and information about customs and import duties for your country.
Q: What is your return policy on furniture? A: Given the bespoke nature of our pieces, all sales are final. However, if there is an issue with the quality or condition of your furniture upon delivery, please contact us within 48 hours so we can address and rectify the situation promptly.
Q: How can I be sure that the furniture will fit through my doorways and in my space? A: We recommend that you measure all entryways, hallways, and the intended space prior to ordering. We provide dimensions for all of our pieces, and our customer service team is available to assist you in ensuring a good fit.
Q: Is my personal and payment information secure when ordering from Maison Mass? A: Protecting your privacy and ensuring the security of your information is paramount. Our website uses SSL encryption for all transactions and we never store your payment details after the transaction is complete.
Q: How can I schedule a consultation with a Maison Mass design expert? A: We would be delighted to schedule a personal consultation with you. Please visit our contact page and request a consultation, or call our customer service line directly to arrange a meeting at your convenience.